We’re sorry you aren’t in love with your new product. Any unused items purchased from our website, paktbags.com, may be returned within 30 days of receipt.
*Please note that any item(s) purchased on one of our crowdfunding campaigns are final sale. See here for more information
- For domestic orders, we can easily provide you with a return label.
- If you use our label, $15 will be deducted from your refund.
- Don’t want to use our label? No problem! -You are welcome to return your order using the shipping carrier of your choice.
- For international orders, we aren't able to generate a label (don’t hate us), but you are also welcome to return your order using the shipping carrier of your choice.
- Once received, returns may take up to ten days to process
- When your return has been inspected* a refund will be processed to the original form of payment. (Original shipping charges are not refundable)
*If upon inspection the item appears to have been used or is missing any components, we will need to deduct 20% from your refund for restocking/refurbishment. (Please avoid a refund tragedy and double-check your bag before sending it back- we see far too many people not get full refunds for leaving dirty socks in pockets!)
If you agree to the above terms, please start the return process here.